Shipping Policy

Preparing your order

After payment is confirmed, normal order processing takes 2–4 business days. Holidays, promotions and periods of unusually high volume may extend processing to a maximum of 5 business days. This preparation period is separate from the time spent in transit.

Transit to the United States

Standard shipping to supported United States destinations generally takes 10–15 business days after dispatch. These are estimates rather than guaranteed arrival dates. Destination, carrier operations, customs procedures where applicable, weather and seasonal volume can affect the journey.

Costs and fulfillment locations

Checkout displays the available shipping methods and applicable shipping charges before you pay, so you can review the delivery cost with your order total.

Inventory availability, product location and destination determine whether fulfillment is handled by our facilities or designated fulfillment partners. The parcel's origin may differ from our business registration address.

Following your shipment

After dispatch, available tracking details are normally supplied by email or the applicable order-tracking method. Carrier systems may need a reasonable period to show the first tracking activity. Inventory or product location may occasionally require separate shipments; separate tracking details may be provided.

Delays, loss and delivery concerns

If tracking stops updating for an extended period, a shipment is unusually delayed or a parcel appears lost, email service@xhytfe.com with your order number and available tracking details. We will review shipment information and, where appropriate, work with the carrier or fulfillment provider on a reasonable next step.

If tracking says delivered but you cannot find the parcel, check the delivery area, mailbox, reception desk, household members, neighbors and carrier notices. If it remains missing, contact us for a review of the circumstances. A delivered scan alone does not end our review of a reported delivery problem.

Address corrections

Enter a complete, accurate shipping address at checkout. If you notice an error, contact us promptly. We cannot guarantee an address change once fulfillment or shipment has started.

Shipping assistance

Brand: Xhytfe™
Legal Company Name: Foshan Ejun Network Technology Co., Ltd.
Business Address: Shop 3, No. 7 Gonghe East Road, Dali Town, Nanhai District, Foshan City (Registered Address Declaration)
Website: xhytfe.com
Customer Support Email: service@xhytfe.com
Customer Service Phone Number: +86 18645533806
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST

Xhytfe™ is owned and operated by Foshan Ejun Network Technology Co., Ltd.