FAQ

Who runs the store, and what can I shop?

Xhytfe™ is owned and operated by Foshan Ejun Network Technology Co., Ltd. Our business address is Shop 3, No. 7 Gonghe East Road, Dali Town, Nanhai District, Foshan City (Registered Address Declaration). We sell fabric home goods for dining, living and bedroom spaces, bathrooms and home organization.

When will my order be prepared and delivered?

Normal processing is 2–4 business days after payment confirmation, with up to 5 business days during holidays, promotions or unusually high order volume. Standard shipping to supported United States destinations generally takes 10–15 business days after dispatch. Processing and transit are separate periods.

What does shipping cost, and where does it start?

Available methods and shipping charges are displayed at checkout before payment. Orders may be fulfilled from our facilities or designated fulfillment partners according to stock, product location and destination, so the shipment origin may differ from our business registration address.

How do I track a delayed or missing parcel?

Available tracking details are normally provided after dispatch by email or the applicable tracking method. If tracking has not updated for an extended period, the parcel appears lost or a delivered parcel remains missing after reasonable checks, contact service@xhytfe.com with your order number and tracking details.

How do returns and refunds work?

Eligible products may be returned within 30 calendar days after confirmed delivery. Standard returns should be unused, in original condition, with original parts and accessories, original packaging where reasonably possible, and proof of purchase or order information.

Contact service@xhytfe.com with your order number, checkout email, item, reason and relevant photographs or videos before returning anything. After approval, we will supply the return address and instructions. Do not automatically use our business registration address.

Preference-based return shipping is generally the customer's responsibility. A product or fulfillment error will receive an appropriate solution without additional costs caused by that error. After receipt and inspection of an approved return, eligible refunds go to the original payment method and generally take 5–10 business days for our processing. Payment-provider posting time may be additional.

Can an order be canceled?

Contact support promptly before fulfillment starts. We will make a reasonable effort to help, but cannot guarantee cancellation once fulfillment or shipment begins. Successfully canceled orders incur no cancellation fee before fulfillment.

What if the item is wrong or damaged?

Report damaged, defective, incorrect, incomplete or materially misdescribed items as soon as reasonably possible. Include order details and supporting photographs or videos where appropriate so we can review a reasonable replacement, refund or return solution.

How can I reach customer service?

Brand: Xhytfe™
Legal Company Name: Foshan Ejun Network Technology Co., Ltd.
Business Address: Shop 3, No. 7 Gonghe East Road, Dali Town, Nanhai District, Foshan City (Registered Address Declaration)
Website: xhytfe.com
Customer Support Email: service@xhytfe.com
Customer Service Phone Number: +86 18645533806
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST

Xhytfe™ is owned and operated by Foshan Ejun Network Technology Co., Ltd.