XHYTFE™ · CUSTOMER INFORMATION
Return & Refund Policy
Know the window, the process and what happens next.
Your return window
Eligible products may be returned within 30 calendar days after confirmed delivery. For a standard return, the product should be unused, in its original condition and accompanied by its original parts and accessories. Include original packaging where reasonably possible, together with proof of purchase or relevant order information.
Arrange the return first
Email service@xhytfe.com before sending an item back. Include your order number, checkout email address, the item you wish to return, your reason and photographs or videos where relevant.
Once the request has been reviewed and approved, customer support will provide return instructions and the appropriate return warehouse address. Do not automatically send merchandise to the business registration address.
Who covers the shipping
Change of mind or preference: for an eligible return that does not result from a product or fulfillment problem, the customer is generally responsible for return shipping costs.
Product or fulfillment error: if an item is damaged, defective, incorrect, incomplete or materially misdescribed because of a product or fulfillment issue, we will arrange an appropriate replacement, refund or return solution without making you bear additional costs caused by that error.
Inspection and refund
Returned items may be inspected on receipt to check the applicable return conditions. After an approved return has been received and inspected, an eligible refund is issued to the original payment method. Our refund processing generally takes 5–10 business days; your bank or payment provider may need additional time to show the funds.
Something arrived wrong
Contact us as soon as reasonably possible if your order arrives damaged, defective, incorrect, incomplete or materially different from the description. Provide your order number and supporting photographs or videos where appropriate. We will review the circumstances and offer a reasonable replacement, refund or return arrangement.
Canceling before fulfillment
Send cancellation requests promptly to service@xhytfe.com. We will make a reasonable effort to cancel before fulfillment begins. Cancellation cannot be guaranteed after fulfillment or shipment has started. No cancellation fee applies when an order is successfully canceled before fulfillment.
Return and refund assistance
Brand: Xhytfe™
Legal Company Name: Foshan Ejun Network Technology Co., Ltd.
Business Address: Shop 3, No. 7 Gonghe East Road, Dali Town, Nanhai District, Foshan City (Registered Address Declaration)
Website: xhytfe.com
Customer Support Email: service@xhytfe.com
Customer Service Phone Number: +86 18645533806
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST
Xhytfe™ is owned and operated by Foshan Ejun Network Technology Co., Ltd.